My home Internet has been out for over a week now and Virgin Media are difficult to deal with.  They keep blaming the outages on their customers so they don’t have to compensate them, it’s taken this long to get them to admit there is a fault with their system somewhere.

The first time I contacted them I decided to humour the guy at the end of the phone by following his instructions (even though I had been furiously doing exactly the same only moments before), which didn’t yield any positive results… as was expected.  He then said he’d send out an engineer (like they’d be of any use), so said OK, but unfortunately had to cancel since no one would be hope.  It’s silly, they can only send someone out during the hours when everyone is at work.

Anyway, my housemate called up the next day (Internet was still out) and followed the so-called troubleshooting again (they wouldn’t budge on the skipping ahead, morons), which resulted in – you guessed it – nothing!  So they said they’d send us a new modem (no you idiots, the problem is YOUR end), anyway we got our new modem but then had to ring up to activate it.  This time round they would only take a call from the contract holder (ugh…) so we called our 3rd housemate who was up in Cambridge at the time and told him to call them.

Funnily enough when the modem was activated the Internet came back up for a whopping 1 hour before it died again, about 5 minutes after I got home from work.  So we rang up again and this time after the whole song and dance of the troubleshooting routine, they finally went “Oh, wait a second, there’s a fault in the line.”, no shit Sherlock, we already knew that and we’re betting Virgin Media knew that as well but ran out of excuses to fob us off :/

I can’t believe companies can get away with treating their customers like shit and blaming us for their problems?  Like I said earlier, probably cause if they admitted their faults from the beginning they’d have to compensate us as well as everyone else they are fucking over, which is probably going to amount to a LOT of money.  Broadband companies need to be held accountable to their unscrupulous behaviour in my opinion.